Delivery Policy

Mycrokleen undertakes to do everything possible to ensure the secure and timeous delivery for all purchases.

Please read the delivery policy before placing an order. Should you have any questions or concerns regarding the policy, feel free to contact us at Mycrokleen.

Mycrokleen only delivers within South Africa. Delivery / Courier fees will apply for the various destination.

Please check your order, contact and address details carefully before you submit it as changes cannot be made once you have received confirmation of your order.

Deliveries on all orders will be delivered during normal working hours (between 08h30 and 17h00) on weekdays only. Orders paid for by EFT will take longer to deliver, we need to confirm receipt of payment into the relevant Bank Account. Please ensure that there is somebody available at the premises to receive your order. The cost of the delivery will be, on confirmation of your order. This may vary from time to time and may change without notice.

Should you choose to collect the order from our store, then the order will be ready for collection within 7 (seven) working days of receipt and confirmation of your order. Orders can be collected from a Mycrokleen outlet during normal working hours (between 08h30 and 17h00) on week days. No delivery costs would be incurred should you decide to collect the order yourself.

Orders placed for collection at a Mycrokleen store must be collected within 15 (fifteen) working days from receipt of the confirmation of order. Orders which are not collected within this time period will be cancelled and you will be credited with the purchase amount less a 7% handling fee.

The following procedure must be followed when receiving the order:

Proof of identity of the person signing for the parcel will be required (valid proof of identity will constitute an Identity Document book or a driver’s license).

The identity number of the person receiving your parcel will be noted on the Delivery Note/Waybill by the courier as a Mycrokleen representative, and you will receive a copy of the signed and completed Delivery Note/Waybill and Invoice for your records.

Please ensure that the Mycrokleen products are sealed and un-tampered with and not damaged. In the unlikely event that the seals are broken or the parcel damaged, the following may occur:

You may inspect the order against the Delivery Note/Waybill to ensure that everything is correct before signing the Proof of Delivery document. Should any item(s) be missing or damaged, this will be noted on the Delivery Note/Waybill and both you and the courier (a Mycrokleen representative), will initial next to the notation; or

You may sign for the order without inspecting it; however this will be noted on the Delivery Note/Waybill. The courier (an Mycrokleen representative), will then initial the Delivery Note/Waybill, and in the unlikely event that any product/s is found to be missing thereafter, Mycrokleen will not accept responsibility for said product/s; or

You may also request the courier (a Mycrokleen representative), to investigate the parcel, clearly stating the reasons as to why on the Delivery Note/Waybill. Thereafter, you will be contacted by a Mycrokleen representative in due course to sort out any problems which might have arisen during transportation.

Mycrokleen makes every effort to ensure that the information displayed on our website is up to date and accurate at all times. However, should an ordered item be out of stock, or any other delay in delivery will occur, every effort will be made to contact and inform you of same and, if necessary, make alternative arrangements.